CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND POLICY AGREEMENT

1. PARTIES AND SCOPE

1.1. This agreement is made between:

Seller (Service Provider):
Company Name: Human Kapital İnsan Kaynakları ve Dan. Hizmetleri San. Tic. Ltd. Şti.
Brand / Website: www.birharf.com
Address: Nisbetiye Mahallesi Gazi Güçnar Sokak No: 4/2 Beşiktaş, Istanbul / Turkey
Phone: +90 (212) 853 63 32
E-mail: destek@birharf.com

Buyer (Consumer / Member / User):
Any real or legal person who purchases or will use video courses, online trainings, or other services via www.birharf.com (hereinafter referred to as the “BUYER”).

1.2. This agreement has been prepared in accordance with Law No. 6502 on the Protection of Consumers and its relevant regulations (especially the Distance Contracts Regulation). It determines the terms of purchase, cancellation, refund, and the use of related consumer rights for digital training services provided via www.birharf.com.

1.3. By completing the purchase on www.birharf.com, the BUYER declares that they have read, understood, and accepted this agreement, the preliminary information form, and all other terms and conditions published on the website.

2. SERVICE DESCRIPTION AND GENERAL TERMS

2.1. The services provided through www.birharf.com include digital and/or online-access training videos, seminars, courses, webinars, and similar educational content.

2.2. The BUYER accesses the purchased services via the provided user credentials. Some trainings may be downloadable, while others may only be accessible online.

2.3. The SELLER undertakes to deliver the service as described during the order process or as published on the website. The BUYER agrees to make the payment accordingly.

3. FEES AND PAYMENT

3.1. The prices of the services on www.birharf.com are determined either per item or as bundled packages. The BUYER is obliged to make payment through available methods such as credit card, bank transfer, or EFT.

3.2. Any fees, commissions, or costs set by banks or payment providers are the responsibility of the BUYER.

3.3. All additional charges by payment institutions are borne by the BUYER.

4. SERVICE DELIVERY AND ACCESS

4.1. Service delivery is performed electronically by providing the user login credentials or an access link, rather than physical delivery.

4.2. If the access credentials are provided within the time stated during the order, the service is deemed delivered.

4.3. In cases of force majeure (natural disasters, technical issues, internet outages, etc.), the SELLER will take necessary steps to remedy the delay.

5. CONSUMER RIGHTS AND RIGHT OF WITHDRAWAL

5.1. The BUYER has the right to withdraw from this agreement within 14 (fourteen) days without providing any justification and without incurring any penalties, in accordance with Law No. 6502 and the Distance Contracts Regulation.

5.2. However, if the digital service has been accessed or used with the BUYER’s prior consent, the right of withdrawal cannot be exercised, as stated in Article 15 of the Regulation.

5.3. By accessing or starting the service, the BUYER acknowledges that they waive their right of withdrawal.

5.4. If the BUYER has not accessed the service in any way, they may exercise the right of withdrawal within 14 days by notifying the SELLER via e-mail, registered mail, or fax.

6. EXERCISING THE RIGHT OF WITHDRAWAL AND REFUND PROCESS

6.1. To exercise the right of withdrawal, the BUYER must contact the SELLER via the following information:
Company: Human Kapital İnsan Kaynakları ve Dan. Hizmetleri San. Tic. Ltd. Şti.
Address: Nisbetiye Mah. Gazi Güçnar Sok. No: 4/2 Beşiktaş, Istanbul / Turkey
Phone: +90 (212) 853 63 32
E-mail: destek@birharf.com

6.2. The withdrawal must be made within 14 days from the purchase date and provided that the service has not been accessed.

6.3. Within 14 days after receiving the withdrawal notice, any payment made will be refunded to the BUYER. In case of credit card payments, refund times may vary based on the bank’s processes.

6.4. Refunds are only made to the original payment method used by the BUYER. Refunds cannot be made to accounts owned by third parties.

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

7.1. According to Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

• Digital services that are instantly delivered online,
• Services that have already begun with the consumer’s explicit consent.

7.2. The BUYER agrees that by logging in or downloading the digital content, they waive their right of withdrawal.

8. CANCELLATION, REFUND, AND OTHER CONDITIONS

8.1. If the payment made by the BUYER is canceled by the bank or card provider, the SELLER is not obliged to provide the service.

8.2. Refunds will only be made through the original payment method. The SELLER is not responsible for any delays caused by the bank’s processing time.

8.3. The SELLER reserves the right to take legal action in case of any breach of this agreement by the BUYER.

9. DEFAULT AND LEGAL CONSEQUENCES

9.1. If the BUYER defaults on credit card payments, they will be subject to interest and other legal obligations as per their agreement with their bank.

9.2. The BUYER agrees to compensate the SELLER for any losses or damages resulting from such delays.

10. PRIVACY AND PERSONAL DATA

10.1. The BUYER's personal data is processed and protected under the Law on the Protection of Personal Data No. 6698. By using the website, the BUYER accepts the Privacy and Cookie Policy.

10.2. The BUYER is responsible for protecting their login credentials. The SELLER is not liable for any third-party usage of such information.

11. DISPUTE RESOLUTION

11.1. Any disputes arising from this agreement shall be resolved by the competent courts and enforcement offices in Istanbul (Beşiktaş).

11.2. However, the BUYER may also apply to Consumer Arbitration Committees or Consumer Courts as per Law No. 6502.

12. ENFORCEMENT

12.1. The BUYER declares that they have read, understood, and accepted all the provisions of this agreement before completing the purchase on www.birharf.com.

12.2. This agreement enters into force upon digital approval and is binding for both parties.

Seller (Service Provider)
Human Kapital İnsan Kaynakları ve Dan. Hizmetleri San. Tic. Ltd. Şti.
www.birharf.com
E-mail: destek@birharf.com

Buyer (Consumer / Member / User)
Declares that they have read, understood, and accepted all terms of this agreement.